Frequently Asked Questions
Melrose Water Supply Corporation
It is the policy of Melrose Water Supply Corporation to read all meters on a monthly basis. In accordance with this, the bill you receive will be on a monthly basis.
Because almost all of our meters are located in meter boxes that are placed in the ground, dirt accumulation is a constant problem. Weather, soil type, leaves and ant beds all contribute to the situation. The meter readers are accustomed to this and simply brush away the dirt to reveal the meter dial, wipe it off and read it. They also have specially designed reading tubes to read through water. They are used to dirt accumulation and it is not a hindrance to them.
Turn you meter off and repair the leak. You may repair it yourself or have a plumber do it for you. Melrose Water does not do any work on the customers side of the meter.
You may come by the Melrose Water office located at 12574 SH 21 East, Nacogdoches. There is a night drop box located to the right of the door for after hours. You can mail your payment to 12574 SH 21 East, Nacogdoches, TX 75961. You can also click on payment options on this website to make a credit card payment, please be aware you cannot view your account online, using a third party processing company called PayGov. You may also call PayGov at 1-866-480-8552 and pay your bill over the phone, PayGov cannot see your bill. You may also contact our office at our office at 936-560-2360 during regular business hours and we will take your payment over the phone.
Simply go to your meter and get a reading from your meter. If the reading you get is the same or higher than the reading on your bill then your bill is correct. If the reading is lower than the reading on your bill then contact our office at 936-560-2360 during our regular business hours and we will come read your meter again.