Frequently Asked Questions

Melrose Water Supply Corporation

  • How often is my meter read?

          It is the policy of Melrose Water Supply Corporation to read all meters on a monthly basis. In accordance with this, the bill you receive will              be on a monthly basis.


  • My meter is covered with dirt -  how are they reading my meter?

​          Because almost all of our meters are located in meter boxes that are placed in the ground, dirt accumulation is a constant problem.                        Weather, soil type, leaves and ant beds all contribute to the situation. The meter readers are accustomed to this and simply brush away the            dirt to reveal the meter dial, wipe it off and read it. They also have specially designed reading tubes to read through water.  They are used              to dirt accumulation and it is not a hindrance to them.


  • ​What do I do if I have a leak?

          Turn you meter off and repair the leak. You may repair it yourself or have a plumber do it for you. Melrose Water does not do any work on             the customers side of the meter.


  • What are the various ways I may pay by bill?

            You may come by the Melrose Water office located at 12574 SH 21 East, Nacogdoches. There is a night drop box located to the right of the             door for after hours. You can mail your payment to 12574 SH 21 East, Nacogdoches, TX 75961. You can also click on payment options on                 this website to make a credit card payment, please be aware you cannot view your account online, using a third party processing company             called PayGov. You may also call PayGov at 1-866-480-8552 and pay your bill over the phone, PayGov cannot see your bill. You may also                   contact our office at our office at 936-560-2360 during regular business hours and we will take your payment over the phone.


  • What do I do if I believe my bill is incorrect or my meter is read incorrectly?

​​          Simply go to your meter and get a reading from your meter. If the reading you get is the same or higher than the reading on your bill then               your bill is correct. If the reading is lower than the reading on your bill then contact our office at 936-560-2360 during our regular business             hours and we will come read your meter again.


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